Terms of stay

The agreement between you and the house.

Last updated October 2026. These terms apply to every reservation with Ostwyn Residences LLC (“Ostwyn”, “we”). By requesting a stay you accept them.

1. Reservations

A request on this site is not a booking. A reservation exists when we confirm it in writing and the deposit is received. Rates are quoted per night for the residence, including the staff, housekeeping on request, utilities and taxes where stated. Minimum stay is three nights unless we agree otherwise.

2. Payment

Fifty percent of the stay is due at confirmation; the balance fourteen days before arrival. Stays confirmed within fourteen days of arrival are paid in full at confirmation. A refundable damage deposit may be held on a card for the length of the stay.

3. Cancellation

• More than fourteen days before arrival: full refund, less any card fees.
• Fourteen to seven days before arrival: fifty percent of the stay is charged.
• Within seven days, or no-show: the full stay is charged.
• Monthly and seasonal stays have their own terms, stated at confirmation.

If we have to cancel — fire, flood, a building that is not ready — you receive a full refund and our help finding somewhere else.

4. The residence

You rent the whole residence named in your confirmation for the dates confirmed, for the number of guests confirmed (never more than the residence sleeps). Check-in is from 3 pm; check-out by 11 am; both are flexible when the calendar allows — ask. The address and door code are shared on confirmation and are for your party only.

5. House rules

• No parties, events, or filming for commercial purposes. These are homes with neighbours.
• No smoking or vaping indoors or on balconies and terraces.
• Dogs by prior arrangement only; other animals, no.
• Quiet on terraces and balconies after 10 pm.
• Treat the house as your own: ordinary wear is expected, damage and missing items are charged at cost.
• Do not disable safety equipment or the house systems.

We may end a stay without refund for serious or repeated breaches of these rules.

6. The staff and the house systems

Aura and the concierge act on your requests; third-party services they arrange (restaurants, cars, tickets) are provided by those third parties on their terms and billed to you at cost unless stated. The house systems may occasionally be unavailable; we will restore them promptly and our liability for an outage is limited to a fair reduction in the rate for the affected period.

7. Liability

You are responsible for your party and your belongings. To the extent the law allows, our liability for any claim connected with a stay is limited to the amount you paid for that stay. Nothing here limits liability for death, personal injury caused by our negligence, or anything else the law does not allow to be limited.

8. Privacy

How we handle your information is set out in the privacy notice, which forms part of these terms.

9. Law

These terms are governed by the laws of the Commonwealth of Massachusetts, and any dispute is heard in its courts. Short-term stays may be subject to local registration and occupancy taxes, which are included in your rate where stated.

Terms are subject to review by counsel before the first stay; the version in force is the one sent with your confirmation.